Shipping and Returns

Shipping 

We currently use FedEx, UPS and USPS ground shipping as our standard shipping options.  We reserve the right to use alternative shipping options at our discretion.

Alaska and Hawaii shipments will be subject to Air Shipping charges.

International shipments will be subject to International Shipping and customs rates.

Shipments originate from Detroit, Michigan.  Our products are inspected for quality and safety.  Products leave our warehouse in 1-3 days.  Air shipments leave the same day if received before 1:00 p.m. est. Otherwise, they leave the following day.

Order Changes

Order changes can be made at any time before your order ships.  To change your order please email [email protected] or phone us.  You can also reach us via our on-line chat found on our web page in the bottom right corner.  

Order Cancellations

We do our best to cancel an order; however, if your order has reached our shipping process, it may not be possible to cancel your order.  In this situation, you will need to go through our return policy listed below.

If you would like to cancel your order, please email [email protected] or phone us. You can also reach us via our on-line chat found on our web page in the bottom right corner.

We offer prompt refunds on all canceled orders.  Please use “REFUND” in the subject line if emailing us.  Please include your order number for faster service.

Returns

Your satisfaction is our priority. We stand behind the quality of our products. If, for any reason, you do not love our products as much as we do, we will happily assist you with a stress-free return. We require that all returns occur within 60 days of receipt and the items are returned in their original packaging.

We make returns quick and simple.  Simply fill out the return form on this page.  We will email you a return label with instructions on how to return your item for a full refund.

Once your product is received at our warehouse, you will receive your refund via your original payment method.  Your refund is processed in days, not weeks.

Please note, Items with missing pieces are NOT returnable.

Damaged Merchandise

We package our products to avoid damage, but we all know mistakes happen.  If your item arrives damaged, please notify us within seven days of delivery of the merchandise.  We will promptly replace it.  We will provide the exact replacement merchandise.  Please send photos of the damage including the box to [email protected]You can also fill out the return/exchange form on this page.  Please upload photos of the damaged product including the packaging.  You may upload up to 5 photos. You will be assisted with both replacement of the damaged products and pick up of the damaged products. 

 

Do you need to return a product, or make an exchange?  Please fill out our return form below.

Return Form

Click or drag files to this area to upload. You can upload up to 5 files.

Once we receive your return information, we will process a return label for you and send it to your email address.  Once the product is returned and inspected, your refund will be made to your method of payment.

Returns normally take 3-6 days but can be slower depending on your method of payment.