We would love to hear from you! Contact the creators of the SafeSleep® Breathe-Through Crib Mattress – the safest and best crib mattress… not only is it breathable, it is 100% breathe-through. Know the difference and keep your sleeping baby safe.
We monitor our email accounts Monday thru Friday from 8:00 am to 5:00 pm est. We value your comments, questions, and concerns. If you have not received a response from us in a reasonable time, please fill out our form below. You can also chat with us via our on-line chat. The chat icon is located in the bottom right corner of our website.
ORDER STATUS You may check your account by going to your account you set up during checkout. If you do not have an account or are having difficulties accessing your account, please fill out our contact form below. You can also email us at [email protected]
RETURNS Your satisfaction is a priority at SafeSleep®. If you need to return a product for any reason, please fill out the return form at the bottom of the page. Once the return form is completed, you will receive a return ship label via email within 1-2 business days. We do charge a $30 restocking fee. This makes it possible to offer free shipping and offer a high quality product for a reduced price. Make sure to check the email you used when placing your order.
EXCHANGES We strive to make exchanges hassle free, so please fill out the exchange form at the bottom of the page for a quick and easy exchange.
CANCEL ORDER You may cancel your order anytime before it ships. If you want to cancel your order, please, phone or email [email protected]. Please put “CANCEL ORDER” in the subject line. You may also use our contact form found on the bottom of this page. Please include your order number for faster service.
DAMAGES We package our products to avoid damage, but accidents do happen. If your item was damaged during shipping, please report it to us within seven (7) days of receiving your package. To receive a replacement, please fill out a return and exchange form. There is a section at the bottom of the page to upload your photos of the damage. Damaged items are replaced immediately. Note, if a particular piece was damaged and you need it replaced, please indicate the piece/s you would like replaced.
GENERAL INQUIRIES including PRODUCT INFORMATION, or WARRANTY INFORMATION, contact [email protected]